Frequently asked questions

When you choose NOWPayments on the service request form, we can issue a hosted crypto invoice for your quoted amount (USD equivalent). You pay on NOWPayments’ page in the coin or token they support; they handle conversion and settlement.

When payment completes, our system receives a secure webhook so we can mark your order paid and trigger invoicing per our normal flow.

Direct transfer means you send cryptocurrency from your own wallet to addresses we provide — no card or third-party checkout for that leg of payment.

We apply a 5% discount off the standard USD-equivalent price when you select **Direct crypto transfer** on the registration form. After you pay, our team confirms receipt and issues your invoice from the admin workflow.

Invoices are generated as PDFs and emailed to the address on your order. Signed-in customers will also see history in the customer dashboard when that feature is fully wired to your account.

Refunds depend on work already delivered and the engagement terms agreed when you accept a quote. Contact us with your order reference; we’ll review case by case. Crypto refunds, when applicable, are handled in line with applicable policy and feasibility on-chain.

We operate as a **fully remote** IT services company and work with clients globally, subject to our ability to support your stack, language, and compliance constraints. We do not list a physical storefront; engagement is remote by design.

We use industry-standard practices: encrypted transport (HTTPS), reputable auth (Clerk) for accounts, and PostgreSQL on a locked-down server for application data. Access to production systems is restricted; payment details are not stored as raw card data because we bill in crypto via NOWPayments or direct wallet transfer.

For detailed terms, a full privacy policy can be published as the site matures; until then, ask us for specifics on retention and subprocessors if you need them for procurement.